WARRANTY

 

We guarantee to replace any defective transfers free of charge within 30 days of delivery. This guarantee is limited to replacements of lesser or equal value to the initial merchandise purchased only. DECAL STUDIOS is not responsible for any product to which our transfers are applied. Custom-made transfers are non-refundable and non-returnable unless there is a quality issue. When applying transfers to multiple items, we highly recommend you review the first completed item to identify any potential issues with the transfers, garments, or heat press. A wash-and-dry cycle for the item in question is also recommended for the complete quality review. This includes checking for peeling, cracking, fading, or dye migration. Reprints due to artwork issues will only be granted if the consumer did not approve the artwork before printing and/or selected our “print as is” option. Should either option have been opted for by the consumer at the time of purchase, the end result is the consumer’s sole responsibility, and thus no reprint, credit, or compensation will be provided. DECAL STUDIOS reserves the right to deny credit, reprints, or compensation in any case.

Custom-made transfers are non-refundable and non-returnable unless there is a quality issue.

When applying transfers to multiple garments, we recommend you review the first completed garment for any issues with the transfer quality. For the complete quality review, a wash and dry is also recommended.

 

CANCELLATION POLICY


Print-ready orders placed before 3 pm (Mon-Fri) will be shipped within 72 hours. Please remember that orders not print-ready when submitted may take up to 72 hours for artwork corrections and approval. If an order is placed before the 3 pm cut-off time, customers will have until 8 pm that same day to cancel their order. Orders placed after the 3 pm cut-off time will have until 8 pm the following day to cancel their order. After 8 pm, in either case, order cancellations will not be processed. Orders cannot be canceled while artwork services are in progress. TKO is not responsible for any delays or denied cancellations within the regulations listed herein. The print-ready status of artwork and delays resulting are the consumer’s sole responsibility.

You must approve the proof before your job can proceed to production. DECAL STUDIOS cannot be responsible for proof not approve your work for any typographic errors, omissions, or mistakes.

 

CANCELLATION POLICY

Custom-made transfers are non-refundable and non-returnable unless there is a quality issue.

When applying transfers to multiple garments, we recommend you review the first completed garment for any issues with the transfer quality. For the complete quality review, a wash and dry is also recommended.